Refund & Cancellation Policy

Last updated: September 7, 2026. This policy applies to Premium Profile and Featured main plans and to the optional Homepage placement add-on purchased through DrSEO.eu.

1. Prices and billing type

The three main plans are Free, Premium Profile (one-time) and Featured (monthly or yearly). Homepage placement is not a fourth main plan; it is a separate monthly add-on available only with active Featured and limited to nine active paid placements. DrSEO supports USD, EUR, GBP and PLN presentation prices; the exact supported amount shown in Stripe Checkout governs the purchase. Featured and the add-on renew on their own billing intervals until renewal is cancelled.

2. Checkout total and taxes

DrSEO can select USD, EUR, GBP or PLN based on the visitor’s approximate country and also allows a manual currency choice. Stripe shows the exact amount due before confirmation, including any valid discount, proration or credit and any tax calculated when Stripe tax features are enabled. The amount and currency shown by Stripe before confirmation govern the transaction.

3. Cancelling renewal

You can manage Featured and Homepage placement separately from the verified Owner Portal. Cancelling only the Homepage placement add-on does not cancel Featured. Cancelling Featured does not remove a permanent Premium Profile purchase. When Featured renewal is cancelled, DrSEO also stops the next Homepage add-on renewal; the add-on remains available through its already-paid add-on period, but never beyond Featured. A recurring item cancelled on its own normally remains active through its already-paid period unless Stripe or applicable law requires a different result.

4. Refunds

Except where applicable law requires otherwise, a completed Premium Profile purchase and subscription charges are generally non-refundable after the purchased visibility has been activated. This does not limit mandatory consumer rights.

If a charge is duplicated, appears to result from a technical billing error, or paid visibility failed to activate because of a DrSEO-side technical problem, contact us promptly. We will review the billing record and, where appropriate, correct the entitlement or issue a refund through the original payment method.

5. Renewals

Featured monthly renews monthly and Featured yearly renews yearly. The optional Homepage placement add-on renews separately at the localized monthly price shown at checkout. Featured and Homepage are billed separately. Premium Profile does not renew.

6. Changing Featured billing

The Owner Portal can change the existing Featured subscription between monthly and yearly billing without creating a competing Featured subscription. The existing subscription keeps its billing currency during that change. Homepage placement is not part of that plan-change flow; it is a separate add-on that can be started only while Featured is active and one of the nine slots can be reserved. Changing the Featured billing interval does not cancel the Homepage add-on.

7. Failed or cancelled checkout

If checkout is cancelled or payment fails, no paid plan should activate. An existing eligible Free listing is not removed because a paid checkout was cancelled or unsuccessful.

8. Statutory rights

Mandatory cancellation, withdrawal, refund or consumer-protection rights available under the law that applies to you are not waived by this policy. Where such law requires a different outcome, the mandatory rule prevails.

9. Billing support

For a refund, duplicate-charge or subscription question, use the contact form and include the website/listing name and the email used for the verified owner account. Do not send full payment-card numbers.